“I have a dream that one day my insurer will not be a faceless corporation, but a trusted partner, a personal advisor, and a loyal friend, using human-like communication, empathy, and emotion from the insurer’s APP, based on my personality, mood, and context.
I have a dream that one day my insurer will not try to sell me products that I don’t need or want, but my insurer will suggest me the right products considering my lifestyle and behaviors, using artificial intelligence, machine learning, and behavioral economics.
I have a dream that one day my insurer will not be constrained by traditional products, but will be able to create customized solutions, tailored experiences, and innovative opportunities, using co-creation, personalization, and gamification from the insurer’s APP, based on my goals, aspirations, and values.
I have a dream that one day I will not have to fill out tedious forms to get insured, but my insurer will fill my proposal automatically through the insurer’s APP, using the data from my wearables, my social media, and my smart devices.
I have a dream that one day I will not have to wait for days or weeks to get a quote, but my insurer will provide me with an instant and personalized offer through the insurer’s APP, using the information from my wearables, my preferences, and my needs.
I have a dream that one day I will not have to sign papers or make phone calls to accept the terms and conditions and do the payment, but my insurer will let me do everything through the insurer’s APP, using digital signatures, biometric authentication, and online payment methods. And I will receive my policy by e-mail, WhatsApp, or SMS.
I have a dream that one day the premium I pay will not be based on averages or stereotypes, but on my own individual risk profile, using dynamic pricing, risk segmentation, and customer segmentation from my wearables.
I have a dream that one day I will not have to pay a fixed premium for a fixed period of time, but I will be able to pay as I need and as I go, using flexible and adjustable payment methods from the insurer’s APP, based on my actual usage and exposure to risk.
I have a dream that one day my insurer will not only collect premiums from me, but also help me prevent risks and reward me for good behavior, using real-time monitoring, feedback, and incentives from my wearables.
I have a dream that one day I will not have to deal with call centers or intermediaries to discuss and sort out any issues with my insurer, but I will be able to do it online, using chatbots, video calls, and self-service portals from the insurer’s APP.
I have a dream that one day I will not have to go through a long and complicated process to file a claim application, but I will be able to do it through the insurer’s APP instantaneously, using video streaming, image recognition, and smart contracts. And I will get an acceptance or refusal thereof in minutes.
I have a dream that one day my insurer will not be limited by geographical boundaries, but will be able to offer me global coverage, seamless service, and cross-cultural understanding, using blockchain, cloud computing, and localization from the insurer’s APP, based on my location, travel plans, and preferences.
I have a dream today!”